Dear Sir,

It is a refreshing change for me to be able to write a thank you letter to a company that has lived up to its sales pitch by producing the goods on time, carried out the work to a high standard by pleasant, polite and willing staff.

Right from the introduction by your salesman, Dean Rhodes, with a factual and no-nonsense sales routine to the two teams of men who installed the order in an efficient, workmanlike manner with no mess and no swearing, I couldn't be more satisfied.

Your admin staff was just as efficient in returning an overpayment by return of post - I quite expected to have to wait a fortnight or so!

It was a pleasure doing business with your company, please pass on my sincere thanks to those members of staff concerned.

Yours faithfully

Dennis Dungey